Can I exchange or return an item?
If you are not satisfied with the product, you can exchange or return it. Below are the conditions and options.
Conditions of exchanges and returns
Products can be exchanged or returned within 14 days of purchase The products and packaging must be in brand new condition and show no signs of damage or use.
Exchange via the webshop is not possible. You can, of course, make a return and immediately place a new order online.
How do exchanges and returns work?
Contact customer service via email and include your order number and item number. We will provide a return address and further information.
Boska reimburses the purchase price. The cost of the return shipping will not be reimbursed by Boska.
A product is incorrect or damaged.
Contact customer service or send an email with exactly what is damaged, including a photo. Once we confirm the issue was our fault, we will either replace the item with a new replacement product or refund the purchase price.
How long will it take Boska to refund my return?
Boska strives to credit your account within 7 business days.
I have lost my packing slip/invoice. Can I still return my item?
When you log in to your account you can see your previous orders. If you follow the instructions for returns that is sufficient.
Return Payment
After we received the returned product(s), we will refund the amount of the product(s). We will do this within 14 days through the payment method you used in the checkout. We will only pay back the original shipping costs when you return the complete order.
Received a damaged product?
Contact our support team or send an e-mail with a picture of the damaged product. We will send you a new product when the complaint is well founded.